FAQ
Have questions? Explore our FAQs for expert guidance on orders, delivery, jewellery care, and bespoke pieces — with support as refined as our designs.
Our jewellery is crafted using premium gold-filled metals, along with ethically sourced natural gemstones and lab-grown diamonds. Every piece is thoughtfully made to offer lasting quality, everyday durability, and timeless beauty.
We offer delivery across the UK and worldwide. Wherever you are, we’ll bring timeless, lasting jewellery straight to your door.
To keep your jewellery looking its best:
- Store it in a dry, cool place—preferably in a soft pouch or box.
- Avoid contact with harsh chemicals, perfumes, lotions, and excessive moisture.
- Remove before showering, swimming, or exercising to preserve its finish.
- Clean gently with a soft, lint-free cloth to restore shine.
Our pieces are designed with everyday wear in mind:
- Hypoallergenic: We use gold-filled materials and quality metals that are generally safe for sensitive skin, free from common irritants like nickel.
- Water-Resistant: Gold-filled jewellery is highly durable and water-resistant—perfect for daily wear. While occasional contact with water (like hand-washing or light rain) is fine, we recommend removing your jewellery before swimming, showering, or prolonged exposure to moisture to maintain its shine.
- Tarnish-Resistant: Unlike plated or vermeil jewellery, gold-filled pieces won’t easily tarnish or fade. With proper care, they’ll stay beautiful for years.
Please see our returns page for more information.
At this time, we don’t offer custom or personalised designs—but never say never! We’re always exploring ways to grow and would love to offer this in the future. Stay tuned!